Your new company
You'll be joining a leading housing provider committed to delivering high-quality homes and exceptional customer service. The organisation prides itself on creating sustainable tenancies and ensuring properties are available for those who need them most. They operate with a strong focus on collaboration, efficiency, and continuous improvement.

Your new role
As a Lettings Officer, you will play a key role in coordinating and administering the re-letting process for empty properties, ensuring homes are vacant for the shortest time possible. You'll manage the entire lettings cycle - from receipt of notice to occupation - while maintaining accurate tenancy records and meeting strict performance targets. Responsibilities include:

Advertising properties on choice-based letting platforms.
Preparing and verifying shortlists from internal schemes and local authorities.
Conducting pre-tenancy assessments and arranging viewings/sign-ups.
Liaising with maintenance teams and support agencies to ensure smooth transitions.
Delivering excellent customer service and resolving queries promptly.
Contributing to CORE data returns and promoting mutual exchanges for hard-to-let properties.

What you'll need to succeed

Strong organisational skills and the ability to prioritise tasks under pressure.
Excellent communication skills, both verbal and written.
Knowledge of housing policy, lettings processes, and housing law (desirable).
Experience working with customers, including those with complex needs.
Competence in IT systems and accurate data input.
A proactive, problem-solving attitude and commitment to equality and diversity.

What you'll get in return

Hourly rate up to 26 per hour + expense claims.
Opportunities to work for a regional leading housing provider.
The chance to make a real difference in people's lives by providing safe, secure housing.
A supportive and collaborative working environment focused on innovation and improvement.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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